Refund & Return Policy

Customer satisfaction is our priority. Please review our Refund & Return Policy before making a purchase from HM Collection.

1. Return Eligibility

We accept returns for eligible products within 14 days of receiving your order. To qualify for a return, items must be unused, unworn, in their original packaging, and in the same condition as received.

2. Non-Returnable Items

For hygiene and safety reasons, opened or used perfumes cannot be returned unless the product arrives damaged or defective. Personalized or customized products are also non-returnable.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We may request photos of the item and packaging to verify the issue.

4. Return Process

To initiate a return, contact our support team with your order number and reason for return. Once approved, you will receive instructions on how to return the product.

5. Refund Approval

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund request.

6. Refund Processing Time

Approved refunds are typically processed within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

7. Exchange Policy

We may offer exchanges for defective, damaged, or incorrect items subject to product availability. Exchange requests must be submitted within the applicable return period.

8. Order Cancellation

Orders may be canceled before shipment. Once an order has been processed or shipped, cancellation requests may no longer be possible.

9. Shipping Costs

Original shipping charges are generally non-refundable unless the return is due to our error, damaged products, or incorrect items delivered.

10. Refund Method

Refunds will be issued to the original payment method used during checkout whenever possible.

11. Fraud Prevention

HM Collection reserves the right to refuse returns or refunds that do not comply with this policy or appear fraudulent, abusive, or inconsistent with normal purchasing behavior.

12. Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact our customer support team through our Contact Us page.

Shop With Confidence

HM Collection is committed to providing premium products and excellent customer service. We strive to make every shopping experience simple, secure, and satisfying.